GoToAssist adds support for iOS devices.

GoToAssist adds support for iOS devices.

With the most recent update to GoToAssist Remote Support, Experts can now start to tackle the mobile World.  The first addition lets your Clients can now request support from their mobile device directly from your personalized portal http://YourName.fastsupport.com

Once you accept the request you can enter into a chat session with your Client.

The second part adds the ability for Experts to configure iOS devices remotely.  All you need to do is download and install Apple’s official iPhone Configuration Utility, this allows you to create configuration profiles with the settings you want to apply.  From there it’s a simple case of starting a support session with your Client, then pushing a link to them via chat.  Once your Client downloads the configuration file they simply click Install.

You can read more about these new features on the official GoToAssist blog.

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