Playing Video through GoToMeeting® with HDFaces™

Playing Video through GoToMeeting® with HDFaces™

Update 4/8/13: With the addition of HDFaces to GoToWebinar 100 plans and GoToTraining, you can now use this method to play videos in your webinars and trainings. 

Please note that this is a work around, it is not supported by Citrix or their Support staff.

This excellent guide to streaming video via GoToMeeting with HD Faces comes courtesy of one of our great trainers @ChrisHCitrix  Thanks Chris!


– GoToMeeting account

– ManyCam software (free download:

– Video files (supported formats vary by OS)

Once you have downloaded and installed the ManyCam software on your computer, open ManyCam. The first thing we want to do to ensure that the entire video is played back properly is to click on the Effects tab, and then the Text over video option in the left-side menu. Now uncheck the option Show Logo.

Now, select the Sources tab, and select Movies from the left-side menu and then Open new file(s) under the Recent Files section.

Choose Open file(s) from the drop-down, and then select your video file.

Once you have selected your file, it will automatically start playing – you can stop the video, and disable looping using the controls under the video preview.

Now, open GoToMeeting (use the MeetNow feature for testing) and expand the Webcam section of the GoToMeeting control panel, clicking the Webcams button, and then selecting Preferences.

Ensure that ManyCam Virtual Webcam is selected in the drop-down menu. You will be able to switch your input method directly through ManyCam, to make for easy switching between your webcam and a video file. Once you have made / verified this change, click OK to close the Preferences window. If your video has sound, please follow the steps below: Back in the ManyCam window, you will want to un-mute the video (if there is sound in the video).

Adjust the volume as needed. If your computer has a Stereo Mixer Device built into your sound card, you should be able to play the video and have the audio captured by GoToMeeting. If you do not have this (most common PCs do NOT have a Stereo Mixer), you will have a few options to get the audio from your PC into the audio conference portion of your GoToMeeting session. – If using the GoToMeeting Integrated Audio service (recommended, in Mic & Speakers/VoIP mode, using a standard analog microphone), you can use a 3.5mm stereo patch cable (available at most stores, along with a dual-device adapter) to create a shunt between your headphone and microphone jacks on your PC. One thing to note: this will also play any system sounds from your PC into the meeting session too, so you may want to close Outlook, Instant Messengers, etc.

If using a 3rd party conference bridge (such as HiDef Conferencing™ from Citrix Online), you can use a 2-way telephone patch device, such as the TMP-636S from DynaMetric.


19 thoughts on “Playing Video through GoToMeeting® with HDFaces™

  1. Could you please describe how to make the connection with the dual device adapter?
    I assume it is:
    Headphone speaker male to dual-adapter female.
    Headphone Mic male unconnected.
    One patch cable male to dual-adapter female.
    Other patch cable male to Mic female on computer.
    Dual adapter male to Headphone female on computer.

    Is this correct?

    1. Ken –

      Apologies for the long delay in response.

      The dual-device adapter (the 3.5mm Y-cable) would be used to capture audio input from your soundcard and from your Microphone AND/OR a telephone patch device simultaneously.

      If you’re trying to capture audio from within the video itself as well as your own voice using a microphone (no patch device), a 2nd Y-cable would need to be used for the headphone jack, which would allow you to shunt the headphone and mic (each into one port of the Y cables), as well as hook-up a normal headset (analog).

      I hope this helps!

  2. The video is great for viewing but the audio is terrible. If I do get the adapter will they help with the broken garbled audio transmission? The audio is poor just streaming through the manycam…..not just with nit’s connection to GTM.

  3. I’m a little confused on the audio. I am using a USB headset. My laptop has a sound mixer but I don’t know how to use that to direct the audio from the video to my headset and to the attendees in the meeting. If I use the cable, is it as simple as plugging one end into the headphones jack and the other into the microphone jack? If not that, how does one use the cable? Thank you, Helix Fairweather

    1. Hi, most Sound cards do not have the Stereo Mix feature, in which case you will need to use a cable. Plug one end of the cable into the Headphone/audio out socket, and the other end into the Mic/Audio In socket. The Audio signal coming out maybe too loud or too quiet, so adjust the levels in your Sound Preferences for the best quality.

      1. Thank you for your prompt reply! I have tried several things that are not yet working:

        1. USB headset plus cable plugged in as you describe above
        2. Analog headset (can’t use the cable with that)

        With #2, I can get the sound of the video in my headset (and not coming out of the speakers). When on Go To Meeting, the attendee does not hear the audio from the video that is playing in the virtual webcam software. All sound levels are turned up.

        I have learned from searching for solutions that a USB headset draws sound from a different audio layer and so will not work for this purpose. That’s why I switched to an analog headset.

        Do I need to use the dual-device adapter? If I do, how is that set up?

        Your instructions talk about using the shunt cable and a dual-device adapater. If I am counting right, including the ports on the laptop, there are 4 females and 5 males (2 on headset, 2 on the shunt cable and 1 on the dual-device adapter).

        Thank you for your help! I am determined to make this work as we really need to be able to sow synchronous video in our online classes. Helix Fairweather

      2. You will not be able to use your USB headset in conjunction with the analog cable method, they are different types of audio connections. What you could do is use 2 of the Y connectors so that you have 2 audio outputs and 2 audio inputs. Plug a Y connector into the headphones out put and connect your Analog headset to it, connect the other Y connector into the Mic input and then connect your Analog headset to it. Now take your patch cable and use it to connect the 2 remaining Y connections. This should allow for the Videos audio to be played through our VoIP as well as your headset mic, you should also be able to hear.

        The other option is to follow this guide but dial in on a telephone in order to speak and hear the conference call. This way the computer audio is only dealing with the video audio.

  4. Hi Glenn, that did not work. I have (2) Y connectors. I connected the headset mic jack to the Y-connector plugged into the mic port. I connected the headset speaker jack into the Y-connector connected to the speaker port. I connected the shunt cable to each Y-connector. I can hear the video sound in my headset. I cannot hear it with the headset off (not coming out of laptop speakers) and I cannot hear it when logging into GTM using my other laptop nor when I dial in by phone. The sound is not getting into GTM. I have tried it with each of the four possible audio sources. i have tried it with my audio set to Communication Headset or Speakers and Headset – each of those was tried with each possible audio sources. Nothing is muted; all sound levels are up.

    I’m sorry to keep bugging you but I have spent the whole last year searching for a way to show video synchronously to online classes. Your work-around is like the answer to the Holy Grail for me so I’m determined to get this to work. Hence, the repeated comments to you. 🙂 Thank you!

  5. Hi Glenn. Will Citrix Online ever just make it easy to play audio and video files via GoToWebinar? Other platforms facilitate it by allowing the Organizer to upload the videos/audio files in advance, and then when each person logs into the meeting, these files are downloaded locally for each attendee, and then the Organizer/Presenter can play the video/audio file during the meeting, and it will play in sync for all attendees. Allowing pre-recorded video and audio would make the presentation of webinars *so* much more efficient — e.g. playing interviews that were recorded prior to the webinar, and then being to play them live to the audience (just as they do on the radio). I know COL must have their reasons for not introducing such an obviously useful feature … I am interested to know what the reasons are, and if this feature is on the GTW road map at all? Cheers, MC

    1. Hi, although I believe this functionality has been discussed, I do not have heard anything about if/when it would be added. From my personal experience, video in webinars on any platform can be hit or miss, it really depends on the Attendees bandwidth. I’ll definitely ask about this for you and if there is any news I’ll share it, when appropriate.


  6. Unfortunately I believe this is out of date. There is no ManyCam option to select under preferences in version 6 of Gotomeeting.

    Any help would be greatly appreciated!

      1. Hi Glenn,

        Thank you so much for your quick response! Really appreciate it. I did download the ManyCam app and loaded a movie to be shown through gotowebinar but under the webcam preferences I’m not getting a drop down menu to select ManyCam. It defaults to the Built-in iSight webcam with no other options.

        I’ll look into that Labs feature though thank you!

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