The Ultimate GoToMeeting Recording Guide.

The Ultimate GoToMeeting Recording Guide.

If you use GoToMeeting, GoToWebinar or GoToTraining and like to record your sessions, this article is for you.  I’m going to take you from start to finish covering all the tricks you need to get the most out of your recording.  Now currently the recording feature is only available in Windows users but a total revamp is planned which will not only render this article pointless, it will also add support for Mac users.


  1. Make sure you have enough space on your hard drive, the more space the better (1GB is the minimum allowed).  I also recommend defragmenting your hard drive if you have not done so recently at it will improve performance.
  2. Test your audio equipment.  If you plan to use a headset with the  built in VoIP feature or stream audio from your PC (as explained here), make sure you test everything is working correctly first by holding a Meet now or Webinar Now with a colleague.
  3. Consider adjusting the resolution of your screen and enjoy multiple benefits.  By setting you screen resolution to something around 1024 x 768 not only will the quality of your recording improve but it will look better on more screens.  Also if you are planning to have additional Presenters share their screens it’s a good idea to match your resolutions as closely as possible so that transitioning from one to the other is not a distraction.
  4. Check the Recording Preferences for GoToMeeting and decide when you want to remove the GoToMeeting codec.  Recordings are currently made as WMV files and the GoToMeeting codec is used to compress the file. As the codec is only available on Windows it must be removed before the recording can be played on a Mac or edited in a Video Editor like Camtasia.  In the Recording Preferences you can tell GoToMeeting to automatically convert your recording to a plain WMV file by removing the codec.  It will start this process as soon as the Meeting/Webinar ends.

If you plan to use your PC after the Meeting/Webinar and don’t want it tied up converting your recording don’t worry, you can always remove the codec using the free Expression Encoder.  And finally I cannot stress enough how important it is to hold a practice session, especially if you are involving other Presenters and any multimedia.

Related Post: 3 Ways to remove the GoToMeeting Codec

Editing, Converting and Publishing your Recording

Now that you have your recording you are most likely going to want to make some edits and tidy it up.  The free Expression Encoder not only lets you remove the GoToMeeting codec it also functions as a basic video editor, this means you can make your changes and then save the edited recording without the codec all in one go!  Of course you may want to do more than make simple edits, maybe add some music or splice in some additional video at which point you are going to want an application like Camtasia.  I’ll let you in on a little secret, if you put your Googling skills to use might just be able to find an older version of Camtasia that was given away with free activation (no I don’t mean cracked or pirated).

*Special note* If you find that Expression Encoder (or any other application),  has issues playing back your WMV file it maybe because the index of that file is broken.  Luckily there is another free tool that you can use to repair the index, it is called AsfTools.

To fix a WMV with AsfTools:

1. Open AsfTools
2. Locate the wmv file and drag it into the project window
3. Under Repair, try the “Lost Chunks” option. Then click “Process” in the next window.

If all goes well it will give you a new WMV file that’s been repaired.  If the wmv file was named webinar.wmv, the fixed file will be webinar.lch.wmv.  Now that the WMV file has been fixed you can re-encode it using  Expression Encoder.  As a precaution I would recommend you play through the recording as corrupted chunks may have been removed during the repair process.

You are almost ready to publish your recording, you just need to convert your WMV file into another format so that it is easier to share, view and upload to a website.  In my original guide I talk about using the free AnyVideoConverter to convert your recording, it’s pretty straight forward to use but I decided to see what else is out there.  After some testing I would like to recommend  Freemake

Not only does Freemake have a large selection of presets (that needed no adjusting in my tests), it was also pretty quick and has support for YouTube and Facebook is built in. Just add your file, choose the desired format and click the appropriate icon.

You can share your finished recording in a number of ways, but if you are expecting a lot of people to view it you will most likely want it hosted for you.  As I’ve already mentioned Freemake uploads to both Facebook and Youtube but there are also other sites out there like, be sure to check if they have any recommendations about file size and video compression (as viemo does), as you may need to reprocess your recording to suit.

I hope you have found this guide helpful, please let me know if there is anything you would like more detail about.


14 thoughts on “The Ultimate GoToMeeting Recording Guide.

  1. This is a really good Go2Meeting recording guide – thanks for sharing it. I often recommend Go2Webinar/Go2Meeting to others and will suggest they read this too, before recording. 🙂

  2. Thank you for solving this problem. Now however pops up another problem: the quality of the recordings is not very good. You can see here ( ) the videos of the webinars I have so far created and the texts are not easy to read, the whole picture is somewhat unsharp. I encode with Expression, then edit in Premiere Elements and then convert to flv. But the quality is disappointing from the start, even considering the fact that my presentation shows in a small box. Would you have any suggestions?

  3. Thank you for a very helpful guide. I have one question, Is there a way to know if a wmv file has the G2M codec removed or not? Thanks

    1. The easiest way is to try playing it back on a computer that does not have the GoToMeeting software installed on it. If the codec is still present your media player will tell you it’s required to play it.

  4. Dear Glenn,

    I’ve read your webinar recording guide and thought that you’re the best person to ask about the following.
    I have a recording unfortunately with the On-hold beeps. As originally you’re an audio engineer and also a G2 recording expert, can you advise if there’s any way to get rid of those beeps?
    I would appreciate your advise on this.
    Kindest regards

  5. I don’t have many issues with the video part, but a lot of the time the audio from gotomeeting and gotowebinar is pretty horrible. I’m curious what others are using to fix this. The best results I’ve found (I’m using SoundForge Pro with Waves plugins) is:
    Run through VComp, with a pretty aggressive gain reduction – 100% analog. This gives a nice overall compression and smooths out the levels a bit.
    Run through VEQ (3 or 4). Pretty aggressive reduction around 2k. This removes the harsh sound that all these have, but increases mid-bass, so I also cut around 200Hz. This is a bit of trial and error, but I mess with it until I get the best improvement.
    After that I run the L2 at whatever gives me an RMS of about -18dB. With a cap at -1dB (some audio playback devices distort near 0dB).
    The last step is a great freeware tool called the Levelator 2 (Google it). This fixes the last of the level differences, and works great once the main ones have been taken care of (earlier in the chain by the VComp).
    People are very impressed at the difference, but the ‘harsh treble’ of this seems so consistent that I wonder if there’s a better way….

  6. Thank you so much for this post. I just had an issue where the recoding erred during the conversion to the WMV file after a webinar. GTW’s FAQs suck and I couldn’t quite figure out what was actually happening during that conversion process or how to remedy the fact that it was not completed. This post helped me understand exactly what the conversion process does and by way of mentioning the “don’t want to convert right away, do this” bit, I was able to put two and two together and fix the problem (using your other step-by-step blog post, of course). Lifesaver, even 3-1/2 years later!!

  7. I’m having trouble converting a long (90-minute) WMV file created by GoToMeeting. AnyVideoConverter hangs up partway through. I’ve tried a couple other converters, but haven’t tried FreeMake yet.

    Any ideas what could be going wrong or how to fix it?

    1. Hi Susan, I take it you already removed the GoToMeeting codec, was it done automatically or did you use MS Expression Encoder? If it was done automatically by GoToMeeting, it may be a time code issue with the file. If you run it through MS Expression Encoder the new WMV files should be fixed.

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