A couple of months ago I posted this article on becoming a Tech Support Superstar with just an iPad, today I’d like to share some free software you can use while connected to a Windows PC during a support session.
If you have tried the GoToManage iPad App you will have seen just how easy it is to get connected to someone else’s computer, but once you are what then? Showing Mum or Dad how to do general things is straight forward enough, but what if they are having some real issue, what do you do if they’re….. INFECTED?!
You might not want to admit it but your Parent’s PC might just be a Zombie, all it takes is one little Email attachment. Now you could just wait until your next visit and go all “Walking Dead” on it, but why not try curing it first from a safe distance. The great thing about being remotely connected to an infected computer is that as long as you don’t transfer over any infected files to your computer, you have nothing to worry about. The plan is to build an online tool box of applications that you can remotely download onto the sick PC and run them.
Troubleshooting Check list:
- Online (or Cloud), storage for files and useful Apps. Both SugarSync and DropBox offer free entry level accounts with more than enough storage for you needs.
- Assemble the right tools for addressing the various issues the PC may be suffering from.
- Upload the various Apps to your “Cloud Drive” ready to be downloaded on to an infected computer when needed.
- Create a note on your iPad with a link to your public cloud folder for easy linking.
- We’ll start with a virus scan using ClamWin, a very popular Anti-Virus progam often included in portable app bundles.
- Next it’s time to scan for Malware using Spybot – Search and Destroy.
- CaSIs is another Malware scanner that you can use with or instead of Spybot. Personally when it comes to Malware I don’t think you can be too careful, so I’d run both.
- Windows Safe Mode Fixer Most recent Malware try to prevent you booting into Windows Safe Mode in order to prevent you for removing it, this will help.
The final step is to try and prevent this from happening again, if you can’t change the user you can at least give them better tools to protect themselves with. My personal favorites are; Avast Home for anti-virus, Malware Bytes for anti Malware, CCleaner for overall system maintenance and Google’s Chrome for web browsing.
Recently Microsoft made the Developer Preview of Windows 8 available for public download and testing. If you are one of the many out there that chose to download it and take it for a spin, you may have run into issues trying to use some of the GoTo products on it.
I have spent some time testing Windows 8 myself and due to the current lack of Java for Windows 8, the easiest work around is to download and install Google’s Chrome browser or Mozilla’s Firefox. When you use either of these browsers to join a GoToMeeting, GoToWebinar or GoToAssist session, they should download an .exe file which you can then choose to open/run. From there the required software should download and install and you will join your session. Remember Windows 8 is currently a preview for Developers, so you should be prepared to run into usability issues like this for the time being.