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It’s been a while since I posted anything about GoToMyPC and mobile Apps, there have been some great updates so I thought it was time for another look.

For those of you who are not familiar with GoToMyPC, it allows you to connect and control your Windows PC or Mac from another location.  You can use another PC or Mac, or you can connect using free Apps available for iOS and Android.  Unlike some other solutions out there, GoToMyPC shows you the actual desktop of your Computer (called a Host), and lets you launch and control applications just as if you were sitting there.

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If you are like me, trying to balance a busy work schedule with my day to day life, you know it’s sometimes hard to tear yourself away from your computer.  With the availability of smartphones and tablets, along with WiFi hot spots, it’s finally easier to leave the office and still be available should you be needed.

Getting started is simple, even if you don’t already have an account. Visit www.gotomypc.com  from the computer you are wanting to connect to from another location, sign up for a 30 day free trial and install the Host software (you can cancel the trial easily online at anytime).  The next step is to download the App for your device.

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Once installed, launch the App and login using your Email address and the account password you created (choosing to save the password will make your next session even quicker).  Tap on the Host computer you want to connect to and enter the access code (secondary password),  you created when you installed the Host software.

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Once you connect you’ll see a list of the available gestures you can use, don’t worry if you closed this window right away as you can always summon it back using the tool bar menu.  There are a couple of minor differences between the iOS and Android Apps, mostly where things are displayed on the tool bar.

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The real fun starts once you connected to your Host, you can pinch to zoom in up to 300%, this makes navigating around your dual monitored Host relatively easy, even on a 4 inch smartphone screen.  Rather than drag the mouse icon around the screen, just tap on the screen where you want it and then use pinch to zoom to be more precise.  You can launch applications on your Host and operate them normally, navigate Excel spreadsheets, check webcams and security cameras and even print payroll checks.

Typing can be done via the onscreen keyboard, if you use iOS use this method to use the built in spell check:

  • Hit abc on the keyboard and type an unlimited amount of text, then hit send to send it to your host. This enables you to use the built in spell check.

Another fun option is to dictate using the text using these two methods:

  • Use Siri if you have an iPhone 4S or 5: Place the cursor where you want the text, summon the keyboard, tap ABC and then the microphone icon. Tap done when finished.
  • Use Google voice to dictate text on Android: Place cursor where you want the text, summon the keyboard and tap the microphone icon.

If you have a Bluetooth keyboard for your iPad or Android tablet, you can use it to type and virtually replace the need of a laptop.

Finally, here are a couple of tips for my fellow Android users out there:

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Pick up one of these mini Bluetooth keyboards with the built in track pad, when you connect to your Host via the GoToMyPC App you will have full the control of the mouse pointer!  My second tip is for those of you upgrading your Android device soon, consider picking up the Samsung Galaxy Note II, also pictured above. GoToMyPC recognizes the S Pen when you remove it from its dock and gives you the following functionality:

  • Jump Navigation - Hover over the screen and press and release the S Pen button to see the entire desktop. Then tap where you would like to jump to and it will zoom.
  • Hover or Tap - Hover with the pen to show tool tips or perform other actions triggered by hovering. Use the precision of the pen to easily tap or press small items.
  • Press and Drag - Press and hold for a moment and then drag in order to drag-select or move items.

With the most recent update to GoToAssist Remote Support, Experts can now start to tackle the mobile World.  The first addition lets your Clients can now request support from their mobile device directly from your personalized portal http://YourName.fastsupport.com

Once you accept the request you can enter into a chat session with your Client.

The second part adds the ability for Experts to configure iOS devices remotely.  All you need to do is download and install Apple’s official iPhone Configuration Utility, this allows you to create configuration profiles with the settings you want to apply.  From there it’s a simple case of starting a support session with your Client, then pushing a link to them via chat.  Once your Client downloads the configuration file they simply click Install.

You can read more about these new features on the official GoToAssist blog.


The Android App for GoToMeeting just got a whole lot cooler.  With last nights update, GoToMeeting (US) customers can now start their scheduled meetings directly from the App!

It can be pretty embarrassing when you’re late to your own meeting, but it happens to all of us  sometimes.  You schedule a time that magically works for everyone and then get held up by something unexpected and have to rush to your desk in order to start the meeting on time.

Well now you can log in from from your Android device and start the meeting for everyone else, from anywhere!  Not only that, once people start joining you can make one of them the Presenter or even Organizer, all from the App!

Log In to the App & Start a Scheduled Meeting

Using the GoToMeeting app for Android on a smartphone, GoToMeeting U.S. organizers can now log in to their GoToMeeting account and start previously scheduled meetings from an Android smartphone or tablet by either swiping from the Join screen to the Host screen or toggling to the Host tab.

On a tablet, GoToMeeting U.S. organizers can tap the Organizer icon Description: cid:image003.png@01CD3D9A.42558050 on the Join screen to log in.

To start a scheduled meeting, organizers can tap a meeting and click Start.

To refresh their list of scheduled meetings, organizers can tap the Refresh icon   Description: cid:image005.png@01CD3D9A.42558050.

Choose a Presenter

From the Attendee List, organizers can make someone else who joins from a Windows or Mac the presenter so that person can share their computer screen.

Make Someone an Organizer

From the Attendee List, organizers can make someone else who joined from a Windows, Mac or Android device the organizer. They can also select the Invite Others icon  Description: cid:image006.png@01CD3D9A.42558050 to invite attendees to join the meeting.  Note: At this time, iOS attendees cannot be made organizers.

Dismiss an Attendee

From the Attendee List, organizers can dismiss an attendee to immediately remove them from the meeting.

Note: Although Windows or Mac attendees promoted to organizers currently see the option to mute all or individual attendees, they will be unable to do so until a follow-up release.  Also, Windows and Mac participants who join a meeting started from an Android device are currently unable to share webcams; however, this will also be addressed in a follow up release.

Leave the Meeting

If an Android organizer does not make someone else an organizer before leaving a meeting, the organizer only sees options to End Meeting for Everyone and Cancel. If an Android organizer does make someone else an organizer before leaving a meeting, the organizer sees options to Leave Meeting (without ending it for everyone), End Meeting for Everyone and Cancel.

I am sure some of you will be disappointed that you cannot share your Androids screen yet, but you have to admit this is a pretty useful feature that has been added.  And there is only more to come!