Welcome the new GoToMeeting Blog!

A brand new blog has been launched for GoToMeeting, GoToWebinar, GoToTraining and Open Voice.  You’ll also discover best practices for web conferencing and tips from our team and customers about how to effectively communicate across distances.


Click this link to see it for yourself and be sure to bookmark it! LINK

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Posted in News

Let your GoToMeeting attendees join without having to download,

Let your GoToMeeting attendees join without having to download,

GoToMeeting has added a new Flash-based Web Viewer (currently in beta), so now your attendees can join your meetings without having to download any software. It only takes a moment to enable in your account settings, just click the title to learn more.

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Posted in News, Tip

New Converter Batch File for GoToMeeting Recordings.

As with all updates, the latest release of GoToMeeting version 6.0 included some changes designed to improve the GoToMeeting experience. Because of these changes, a new Converter Batch File was required and my very talented co-worker Dane has once again delivered!

1. Download the Converter BATCH file (Converter_v2.bat) and move it to the Desktop

2. Drag-n-drop the WMV file on to the Converter BATCH file


3. Enter the appropriate build of GoToMeeting and hit enter


4. Once finished, the converter will replace the original file with the converted file.

Also, the GoToMeeting Transcoding Wizard has been updated to work with the latest version of GoToMeeting.  You can download it directly from the GoToMeeting Support Site.

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Posted in How To, News

Schedule GoToMeetings from Google Calendar!

Update! Official GoToMeeting GCal extension for Chrome released! Read about it here: http://community.gotomeeting.com/gotomeeting/topics/easily_schedule_gotomeeting_sessions_directly_from_your_google_calendar


Something I have been asked about numerous times over the last couple of years is, “How can I use GoToMeeting with GMail/Google Calendar?”  While I have shared a couple of methods in the past, they were more “work arounds” than actual solutions.  Today I am very excited to share with you a real solution that comes from an actual GoToMeeting customer!

Kevin Lenane has used the GoToMeeting API to create a Chrome extension, that lets you schedule a meeting right in Google Calendar.  It’s called “GoToMeeting Calendar Sync for Gmail” and it is very easy to use.

  1. Just install the extension in Chrome by clicking this link
  2. Open Google Calendar and create an Event, set the date and time for when you want to hold the meeting.
  3. On the right hand side, check the box that says Add GoToMeeting Invite
  4. A 2nd window will open and you will be asked to enter you GoToMeeting login details.  You will have to repeat the login step every couple of weeks, as it expires.


The GoToMeeting details will be automatically pasted into the Event description field, and added to your scheduled meetings.  Brilliant!

Kevin points out: “There is definitely some room for improvement – for instance, it doesn’t auto update when you move the meeting (you have to refresh) but I’ll wait until people use it first and get a little feedback before updating…”

If you use Kevin’s extension, please be sure to thank him and leave a great review in the Chrome Web Store!  Thanks again Kevin!

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Posted in How To, Tip

3 Ways to remove the GoToMeeting codec from your recording.

UPDATE: VLC Player v2.1 supports the current GoToMeeting codec.  This means Mac users can now playback GoToMeeting recordings that have not had the codec removed or been converted to another format:  http://www.tuaw.com/2013/09/26/vlc-for-mac-gets-4k-support-dozens-of-new-features/

As you may already know (or have just discovered), when you record a GoToMeeting, GoToWebinar or GoToTraining, a codec is applied to the WMV file.  The codec is used to compress the size of the recording, but unfortunately it can get in the way when you try to edit the file.

The good news is that you can always remove the codec from your recording, here are the 3 methods:

Method 1

Configure the GoToMeeting Recording Preferences to automatically remove the codec at the end of the session.  This is handy because it’s an automatic process but the down side is it ties up your PC right after your session.

Method 2

Use the new Transcoding Wizard provided by GoToMeeting.

Method 3

Use the free Expression Encoder from Microsoft as documented here to remove the codec and edit the recording.  The benefit of this method is it lets you remove to codec whenever you want plus you can edit the recording.  The downside is the free version of this application does not let you convert the recording from WMV to another format, but there are other free applications you can use to achieve this.

If you are having trouble with this method, it may be due to changes made in GoToMeeting v5.4.  Please see this new post for a solution: http://glenndcitrix.wordpress.com/2013/02/22/using-microsoft-expression-encoder-with-gotomeeting-v5-4/


I would like to thank everyone who have left comments, and shared their own helpful tips!

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Posted in How To

Become a Tech Support Superstar with just a Tablet or Smartphone!


Updated: 1/21/2014

So you’re busy playing Angry Birds when the phone suddenly rings, it’s your Dad and he’s having trouble printing…. again.  Normally what happens next is a very long and frustrating phone call or a trip to Mum and Dad’s to fix the printer “visit”.  Well no longer!  With GoToAssist Remote Support you now have the ability to fix Dad’s printer issue from your iPad and for free!

All you need to do is sign up for a GoToAssist Remote Support Free Mobile Plan, and then download the iOS or Android App.  Easy!

Once you have logged in to the App using the Email address and Password for your Free Mobile Plan, a support session will be created and you’ll see instructions on how to have your client Dad join.  The first way to to direct him to a website and enter in a code, or you can Email a link directly from your iPad.

Once you are connected you will be able to see the screen of the Windows PC or Mac, communicate via the built in Chat and control the computer.

Unlike some of the other remote access Apps available for the iPad, GoToManage takes real advantage of the iPad’s touch screen which lets face it, is the main reason to buy one in the first place!  Instead of dragging your finger around the screen trying to control the pointer as if you were still using a mouse or track pad, you simply tap on the screen where you want the pointer to be, just as you do with most iPad Apps.  If you need to be more precise with where you are tapping simply use the pinch to zoom feature which goes up to 300%, so even fat fingered geeks like me can do it.  Once zoomed in you can fling the desktop around with your finger, it’s like your flying and is are quick way to navigate around especially if the computer you are connecting to has more than one monitor.

If you are old enough you might remember an old TV advertisement showing someone sitting at the beach working… well with a 3g iPad that could now be you.  Or you could just keep play Angry Birds.

iOS App Fact Sheet  and  Android App Fact Sheet

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Posted in How To, News, Tip

An experiment in free.

An experiment in free.

GoToMeeting Free is a new service that ha just launched as an experiment by Citrix.  All you need is a computer with the latest version of Google Chrome installed, which means it runs on Windows, Mac and Linux.  It’s pretty basic at this time, there is no formal support but you can provide feedback via a feedback form (which I strongly recommend you do).  So why not take it out for a “spin around the block”, it’s free and you might just like it!

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Posted in Uncategorized

2013 in review – Looking to a bigger 2014!

It’s always interesting to see what people were looking for when they found my blog, and where they are in the World.  Overall the stats for 2013 weren’t too bad considering the lower number of articles I posted. Let’s see if I can improve upon this in 2014.

Here’s an excerpt:

The Louvre Museum has 8.5 million visitors per year. This blog was viewed about 75,000 times in 2013. If it were an exhibit at the Louvre Museum, it would take about 3 days for that many people to see it.

Click here to see the complete report.

Posted in News

New Free Collaborative Whiteboard App for iPad

Check out this sweet new iPad App that was just released for free, it called Talkboard. It’s currently iOS only, so if your organization is one that uses iPads this could be a handy App for collaboration.

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Posted in News, Tip

Small and silent home NAS

Small and silent home NAS

Normally I blog about news and guides for Citrix related products, but today I’m breaking that habit.  For a long time I have wanted to set up some kind of storage device on my home network, something I could access from my PCs, Laptop, Tablets and smartphone.  I didn’t want to run a full sized PC 24/7 as that uses a lot of electricity, I also didn’t want to spend a lot of money on a dedicated NAS (Network Attached Storage). device.  As an avid Lifehacker.com reader I had heard of the PogoPlug, but then I found this guide and knew it was the path for me.

You can pick up a PogoPlug (Eo2 model), on Amazon for less than $40.00 USD, add a 2+ TB USB hard drive and most of you will have enough storage for your Music and Photos.  Plus you can still use the official PogoPlug software and access your files from anywhere!  My first test was to stream a video on my phone over 4G while my Wife was driving us somewhere.  

This blogger has done a wonderful job with this guide and provides great support if you have any questions.

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Posted in How To
Glenn Dobson

Glenn Dobson

A Kiwi Boy in the U.S.

I currently live in California but hail from New Zealand where I worked in Radio as a Sound Engineer.  Linux is hobby/passion of mine, and I never get tired of learning new things. 

I'm currently the Social Support guy for Citrix Online, which means if you Tweet, Blog, post to or about us on our Facebook pages (or anywhere else online), we'll end up talking eventually.  I walk the fine line of Customer and Company advocate and believe Social is all about service.

PS. I don't spend nearly enough time playing guitar these days.

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